Frequently Asked Questions
What is your typical process for working with a new customer?
After scheduling a free consultation (video or voice call) we walk through your space and discuss what your expectations/needs are for your space. In addition, we discuss budget, project timeline, project materials, included services, etc. After our discussion you will receive a estimate, once the estimate is approved we can move forward with setting a project date.
How long will it take to organize?
It depends on the size of the space, and its current state. There are many factors that go into how long a project will take but our goal is to complete your session as quickly and efficiently as possible.
What if I’m embarrassed for you to see my home?
There is no need to be embarrassed, we are here to help not judge. Everyone needs to start somewhere. We are 100% judgement free.
Do I need to stay to help?
No, you have the option to run errands, relax, or help if you would like to.
What areas do you service?
We service the Dallas/Fort Worth area and surrounding cities. Please reach out to us if you’re unsure if we service your area.
What are payment options and policies?
We accept cash, debit or credit cards, Venmo, Zelle, and Cash app.
To avoid the $75 cancellation fee please cancel at least 48-hours before your session.
A 50% down payment is required upon signing the service contract for all services.
All of our clients are eligible for referral rewards. For each new client you refer to us who completes 4+ hours of organizing/moving services, you’ll receive $60 off your next service.
What other perks are included within the price?
Donation service- We will donate your clothes and other items for you.
Trash service- We throw away and/or recycle all trash.
Shopping/return service- We purchase recommended items within your budget and return unused items.
Sell items- For items you would like to sell, we set up and manage the items on Facebook marketplace, Poshmark, Offer Up, etc.
